Keep Them Calling! : Superior Service on the Telephone / Sherry L. Barrett.

By:

Barrett, Sherry L

Material type: Text

TextSeries: AMI how-to seriesPublication details: West Des Moines, Iowa : American Media Publishing, c1996.Description: 95 p. ; 26 cmISBN:

1884926479

Subject(s):

LOC classification:

HF5541.T4 .B37 1996

Online resources:

Table of contents

Summary: The telephone is sometimes the only link cus tomers have with an organisation. Barrett teaches employees polished phone delivery which will help to create trusting c ustomer relationships, whether telephone use is a big or sma ll part of their job.

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	Library First Floor	HF5541.T4 .B37 1996 (Browse shelf(Opens below))	1	Available	1016

The telephone is sometimes the only link cus tomers have with an organisation. Barrett teaches employees polished phone delivery which will help to create trusting c ustomer relationships, whether telephone use is a big or sma ll part of their job.

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Keep Them Calling! : Superior Service on the Telephone / Sherry L. Barrett.

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