Keep Them Calling! : Superior Service on the Telephone /
Barrett, Sherry L.
Keep Them Calling! : Superior Service on the Telephone / Sherry L. Barrett. - West Des Moines, Iowa : American Media Publishing, c1996. - 95 p. ; 26 cm. - AMI how-to series .
The telephone is sometimes the only link cus tomers have with an organisation. Barrett teaches employees polished phone delivery which will help to create trusting c ustomer relationships, whether telephone use is a big or sma ll part of their job.
1884926479
95-078189
Telephone etiquette.
Telephone in business.
HF5541.T4 / .B37 1996
Keep Them Calling! : Superior Service on the Telephone / Sherry L. Barrett. - West Des Moines, Iowa : American Media Publishing, c1996. - 95 p. ; 26 cm. - AMI how-to series .
The telephone is sometimes the only link cus tomers have with an organisation. Barrett teaches employees polished phone delivery which will help to create trusting c ustomer relationships, whether telephone use is a big or sma ll part of their job.
1884926479
95-078189
Telephone etiquette.
Telephone in business.
HF5541.T4 / .B37 1996