Basics of business communication and protocal -- Introduction -- Business letter style -- Business letter basics -- Fax basics -- Memo basics -- Email basics -- Letters for startup -- Letters seeking information for a business plan -- Letters seeking information for a marketing plan -- Letters seeking financing -- Letters for operation -- Sales letters -- Customer service letters -- B-to-B purchasing letters -- Personnel letters -- Public relations letters and press releases -- Letters to government and regulatory agencies -- Social protocol -- International letters -- Appendix: Proofreading practice.

This guide is from the experts at Entrepreneur magazine. This complete guide to communication helps you develop a writing style appropriate for your business environment and discloses the secrets of clear and convincing writing. It includes 350 sample documents in a variety of categories and 1,001 customizable communication templates on the CD-ROM.