Includes bibliographical references and index.

Responsibility - revisited and redefined; building responsibility to the customer; developing responsibility to the organization; the responsible manager as a problem solver; a problem-solving approach that works; getting the right answer; getting the right result; judgement - the foundation of responsibility; the rationale for teams that work; the design of teams that work; the interaction of teams that work; keeping responsible change alive.

The authors of this text present a seven-step method for problem solving that readers can use to enhance their own ability to develop optimal solutions to problems, get people to work together, and produce desired results for their organizations and customers.