Services marketing: integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler

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Material type: Text

TextPublication details: New York : McGraw Hill , 2013.Edition: 6th edDescription: xxvii,642 p.: ill.; 28 cmISBN:

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	Library First Floor	HD9980.5 .Z48 2013 (Browse shelf(Opens below))	1	Available	23867
Books	Library First Floor	HD9980.5 .Z48 2013 (Browse shelf(Opens below))	2	Available	23868
Books	Library First Floor	HD9980.5 .Z48 2013 (Browse shelf(Opens below))	3	Available	23869

Includes index.

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