The Complete Idiot's Guide to Great Customer Service / by Ron Karr and Don Blohowiak.
Material type:
TextPublication details: New York, NY : Alpha Books, c1997.Description: xxvi, 326 p. : ill. ; 24 cmISBN: - 0028619536 (pbk.)
- Complete idiot's guide
- Guide to great customer service
- Great customer service
- 658.8/12 21
- HF5415.5 .K37 1997
| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Books | Library First Floor | HF5415.5 .K37 1997 (Browse shelf(Opens below)) | 1 | Available | 945 |
Includes index.
You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the Service Difference--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get:
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