The Complete Idiot's Guide to Great Customer Service / (Record no. 13601)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01529cam a2200289 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000001826 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | VRT |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250102223852.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 081110s1997 nyua | 001 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 97-073148 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0028619536 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 201402040055 |
| Level of effort used to assign nonsubject heading access points | VLOAD |
| Level of effort used to assign subject headings | 201002281149 |
| Level of effort used to assign classification | malmash |
| Level of effort used to assign subject headings | 200811121216 |
| Level of effort used to assign classification | venkatrajand |
| Level of effort used to assign subject headings | 200811101144 |
| Level of effort used to assign classification | musallam |
| -- | 200811101143 |
| -- | musallam |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .K37 1997 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8/12 |
| Edition information | 21 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Karr, Ron. |
| 9 (RLIN) | 31590 |
| 245 14 - TITLE STATEMENT | |
| Title | The Complete Idiot's Guide to Great Customer Service / |
| Statement of responsibility, etc. | by Ron Karr and Don Blohowiak. |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | Complete idiot's guide |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | Guide to great customer service |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | Great customer service |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York, NY : |
| Name of publisher, distributor, etc. | Alpha Books, |
| Date of publication, distribution, etc. | c1997. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxvi, 326 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the Service Difference--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get: |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations. |
| 9 (RLIN) | 13163 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services. |
| 9 (RLIN) | 1415 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Suppress in OPAC | No |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Library | Library | First Floor | 21/12/2024 | 10.70 | HF5415.5 .K37 1997 | 945 | 21/12/2024 | 1 | 21.40 | 21/12/2024 | Books |