Managing Quality Customer Service / William B. Martin

By:

Martin, William B

Material type: Text

TextSeries: Kogan Page better management skillsPublication details: London : Kogan Page, 1989Description: 91 p. : forms ; 23 cmISBN:

0749403519
0749403527 (pbk.)

Subject(s):

Customer services -- Management

LOC classification:

HF5415.5 .M167 1989

Contents:

Understanding your customer; setting quality standards; building a winning team; checking up; proactive problem-solving.

Summary: Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.

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Holdings
Item type	Current library	Call number	Copy number	Status	Barcode
Books	Library First Floor	HF5415.5 .M167 1989 (Browse shelf(Opens below))	1	Available	994

Understanding your customer; setting quality standards; building a winning team; checking up; proactive problem-solving.

Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.

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Managing Quality Customer Service / William B. Martin

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