Managing Quality Customer Service / (Record no. 352)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01124nam a2200241 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000001763 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | VRT |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250102222427.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 081109s1989 enkk | 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749403519 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0749403527 (pbk.) |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| Level of rules in bibliographic description | 202301191219 |
| Level of effort used to assign nonsubject heading access points | shakra |
| Level of effort used to assign subject headings | 201402040059 |
| Level of effort used to assign classification | VLOAD |
| Level of effort used to assign subject headings | 201003011209 |
| Level of effort used to assign classification | malmash |
| Level of effort used to assign subject headings | 200811301455 |
| Level of effort used to assign classification | alawaid |
| -- | 200811091330 |
| -- | musallam |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.5 |
| Item number | .M167 1989 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martin, William B. |
| 9 (RLIN) | 1210 |
| 245 10 - TITLE STATEMENT | |
| Title | Managing Quality Customer Service / |
| Statement of responsibility, etc. | William B. Martin |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London : |
| Name of publisher, distributor, etc. | Kogan Page, |
| Date of publication, distribution, etc. | 1989 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 91 p. : |
| Other physical details | forms ; |
| Dimensions | 23 cm |
| 490 0# - SERIES STATEMENT | |
| Series statement | Kogan Page better management skills |
| 505 ## - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Understanding your customer; setting quality standards; building a winning team; checking up; proactive problem-solving. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | Management |
| 9 (RLIN) | 1211 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Suppress in OPAC | No |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Library | Library | First Floor | 21/12/2024 | 6.80 | HF5415.5 .M167 1989 | 994 | 21/12/2024 | 1 | 13.60 | 21/12/2024 | Books |