Bibliography: p. 183-197

1.The public sector 2.Values and concepts 3.Bureaucracy: idea and operation 4.The formal organisation 5.The informal organisation 6.Power and conflict within organisations 7.Leadership 8.Motivation and morale 9.Planning and decision making 10.Resourcing the public sector 11.The new agenda 12.Responding to the new agenda 13.The management task 14.Conclusion

Written in a lively and accessible style, this book successfully applies the literature of organisational theory to management practices in the public sector. The authors' skilfully provide a fresh analysis and interpretation of material that has traditionally been confined to the private sector. In addition to the case studies and examples the book contains a unique section giving guidance on an in-depth study of public sector organisations and an exercise section which enables the student to integrate and apply what has been learnt.