Include Index

PART I. Understanding Operations. 1. Goods, Services, and Operations Management. 2. Value Chains. 3. Measuring Performance in Operations. 4. Operations Strategy. PART II. Designing Operating Systems. 5. Technology and Operations Management. 6. Goods and Services Design. 7. Process Selection, Design, and Analysis. 8. Facility and Work Design. 9. Designing the Supply and Value Chain. PART III. Managing Operations. 10. Capacity Management. 11. Forecasting and Demand Planning. 12. Managing Inventories. 13. Resource Management. 14. Operational Scheduling and Sequencing. 15. Quality Management. 16. Quality Control and Statistical Process Control. 17. Lean Operating Systems. 18. Project Management. PART IV. Supplemental Chapters (on CD). SC A. Work Measurement, Leaning Curves, & Standards. SC B. Queuing. SC C. Modeling Using Linear Programming. SC D. Simulation. SC E. Decision Analysis.

This exciting new textbook provides exceptional coverage of the essential topics taught in a modern operations management course. Its highly current coverage includes contemporary and relevant service theory and applications. Appropriate manufacturing applications and theory are included where relevant. The book's modern/strategic approach addresses OM from a cross-functional perspective, which views operations as linked to all other functional areas of an organization, such as marketing and finance. The strategic approach takes into consideration the integration of technology and how it changes the way a firm operates. Recognition of this current trend is the main differentiating factor for this Collier/Evans text. The book provides equal coverage of manufacturing and services theory and applications, while placing an emphasis on the integration of the value chain.