First line management : a practical approach / Diana Bedward ... [et al.].
Material type:
TextPublication details: Oxford ; Boston : Butterworth-Heinemann, 1997.Description: 401 p. : ill. ; 25 cmISBN: - 0750627999
- HF5549.12 .F57 1997
| Item type | Current library | Call number | Copy number | Status | Barcode | |
|---|---|---|---|---|---|---|
| Books | Library First Floor | HF5549.12.F57 1997 (Browse shelf(Opens below)) | 1 | Available | 627 |
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| HF5549.C4468 2007 A manager's guide to improving workplace performance / | HF5549.I88 2010. Human resource management / | HF5549.I88 2010. Human resource management / | HF5549.12.F57 1997 First line management : a practical approach / | HF5549.12.H55 2004 Supervision : concepts and practices of management. | HF5549.2.G7.P47 2000 Personnel management : a comprehensive guide to theory and practice / | HF5549.5 .T843 2007.ج.1 التدريب : أصول ومبادئ / |
Includes bibliographical references and index.
Manager's responsibilities; organization's and the manager's role; services and products; customer relationships; interpersonal communication; employee recruitment and development; budgets and accounts; handling information.
A text for students and managers studying for management qualifications that is aimed at the lynchpin role of the first-line manager. It focuses on a wide range of topics including: managing services and products; recruitment, training and development; and budgets and accounts
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