First line management : a practical approach /
First line management : a practical approach /
Diana Bedward ... [et al.].
- Oxford ; Boston : Butterworth-Heinemann, 1997.
- 401 p. : ill. ; 25 cm.
Includes bibliographical references and index.
Manager's responsibilities; organization's and the manager's role; services and products; customer relationships; interpersonal communication; employee recruitment and development; budgets and accounts; handling information.
A text for students and managers studying for management qualifications that is aimed at the lynchpin role of the first-line manager. It focuses on a wide range of topics including: managing services and products; recruitment, training and development; and budgets and accounts
0750627999
Supervision of employees.
Management.
HF5549.12 / .F57 1997
Includes bibliographical references and index.
Manager's responsibilities; organization's and the manager's role; services and products; customer relationships; interpersonal communication; employee recruitment and development; budgets and accounts; handling information.
A text for students and managers studying for management qualifications that is aimed at the lynchpin role of the first-line manager. It focuses on a wide range of topics including: managing services and products; recruitment, training and development; and budgets and accounts
0750627999
Supervision of employees.
Management.
HF5549.12 / .F57 1997