Includes bibliographical references (p. 649-672) and indexes.

Preface. A Note to Students on KnitMedia. I. INTRODUCTION TO MANAGING. 1. Managing in the 21st Century. 2. Managing in a Global Environment. 3. Managing Ethics, Diversity, and Social Responsibility. II. PLANNING. 4. Making Decisions. 5. Planning and Setting Objectives. 6. Strategic Management. III. ORGANIZING. 7. Fundamentals of Organizing. 8. Designing Organizations to Manage Change. 9. Staffing and Human Resource Management. IV. LEADING. 10. Being a Leader. 11. Influencing Organizational Culture and Shared Values. 12. Influencing Individual Behavior and Motivation. 13. Influencing Interpersonal and Organizational Communication. 14. Leading Groups and Teams. 15. Leading Organizational Change. V. CONTROLLING. 16. Controlling and Building Commitment. 17. Managing Operations and Services: Combining Technology and People. 18. Managing Change with Information Technology. Answers to Chapter Tests. Endnotes. Glossary. Photo Credits. Name Index. Subject Index.

This mainstream Principles text follows a Planning, Organizing, Leading, and Controlling framework. However, it also has strong OB flavor.(See The OB in Action features in every chapter). There is an emphasis on management as cross-functional in nature. Each chapter ends with brief cases on Diversity, Entrepreneurship, and Strategy. There is a running case called The Business Team, Inc. in which several recent college graduates (with business degrees in Finance, Marketing, Management, etc.) wrestle with a business challenge. A CD-ROM is packaged in the back of every text, the full text, video clips, and a link to the Dessler Web site, which includes full support on PHLIP. The Web site can also be accessed at www.prenhall.com/desslermgmt. In addition to ABC videos, adopters will receive On Location custom videos featuring The Knitting Factory, a jazz club and record label based in New York City. Website support on PHLIP.