Includes bibliographical references and index.

IntroductionMisconceptions about Quality, Technology, and ProductivityProblems with the Partial Productivity PerspectiveManagerial Techniques Commonly Used in Decision-MakingOrganizational Goals for Managerial Decision-MakingImportance of Management's Role in Increasing ProductivityProposed Approach to Management Decision-MakingRelationship Between Total Productivity and Other Management GoalsThe Need for Total Productivity Management (PTmgt)Unique Factors Affecting EnterprisesConfused Emphases of the 1970's and 1980'sContinued Chaos of the 1990'sChallenges as OpportunitiesBridging the Technology DiscontinuitiesSocial ChangesFamily Unit-An Endangered SpeciesTechnology, The Uncontrollable MonsterEcological ImbalanceThe One-World SyndromeSummaryThe Basic Concept and Management Philosophy of TPmgtThe Total Productivity PerspectiveTPmgt: The DefinitionTPmgt: The Concept and PhilosophyTPmgt: The Three-Legged Stool AnalogyTPmgt: The Conceptual FrameworkTPmgt: The Integration Mindset of 3 Competitiveness DimensionsThe Systematic 10-Step Process for TPmgtImplementation of the Basic TPmgtImplementation of the Comprehensive TPmgtMission StatementTPM and/or CTPM AnalysisManagement GoalsFishbone AnalysisAction PlansPQT TrainingImplementation of Action PlansManagement Goals Achieved TPGNew GoalsImportant Note on the TPmgt ImplementationCase Studies: Selected Applications Banking Consulting Construction Dry-Cleaning Education Healthcare Insurance Printing Restaurant Retailing Tourism Transportation Utilities Chemicals Computer Peripherals Electronics Heavy Equipment Machine-Tools Manufacturer Medical Devices Seafood ProcessingSpace SystemsUnique Features of TPmgtInterdisciplinary Emphasis in Management Decision-MakingPeople-Building Emphasis, with Behavioral ThrustProduct/Service Unit Orientation (Instead of Functional Focus)Customer-Chain ThinkingSystemic Perspective for IntegrationIndependence from CultureAbility to Understand the Technology - Total Productivity

Poised to influence innovative management thinking into the 21st century, Total Productivity Management (TPmgt), written by one of the pioneers of productivity management, has been a decade in the making.This landmark publication is the most extensive book available on the subject of total productivity management. At a time when downsizing and layoffs are the norm, this innovative and highly organized book shows you how to treat human resource situations with a caring, customer-oriented, yet competitive attitude through integration of technical and human dimensions. This book makes use of a set of proven models and provides a systematic framework and structure to link total productivity to an organization's profitability.Total Productivity Management describes the tasks required of all constituents in an understandable format that they can relate to and by which regards can be realized for performance in all resource categories including direct labor, administrative staff, managers, professional personnel, materials, liquid assets, technologies, energy, and other areas.