PART ONE MANAGEMENT IN CONTEXT 1.Management and the manager's job 2.The development of management ideas 3.Outside the organisation: understanding the environment 4.Inside the organisation: adapting to change PART TWO THEMES IN MANAGEMENT 5.Global business: bridging nations and cultures 6.Social responsibility and ethics 7.Managing for quality 8.Enterprise PART THREE PLANNING AND DECISION MAKEING9.Planning: coping in an uncertain environment 10.Strategic management: looking to the long term 11.Decision making: choosing from alternatives PART FOUR ORGANISING LARGE GROUPS 12.Organising: principles, models and outcomes 13.Organisational design: matching the situation 14.Managing organisational change 15.Human resource management PART FIVE ORGANISING SMALL GROUPS 16.Leadership and motivation 17.Groups and teams 18.Communication in management PART SIX IMPLEMENTING POLICIES AND PLANS19.Operations Management 20.Marketing: managing relations with customers 21.Innovation: from ideas to customer benefits 22.Managers and information PART SEVEN CONTROLLING 23.Control systems 24.Control and change.

This innovative new text examines important contemporary themes within a straightforward process framework of management. It brings out the importance of management skills, offering readers many opportunities to identify and develop them. Alternative viewpoints are addressed and the reader is encouraged to take a critical view of what is so often taken for granted. Organised in seven parts, the first two parts provide the context. They discuss the nature of management and its development, setting out the themes of globalisation, ethics, quality and enterprise. The last five parts investigate the management process itself, covering the stages of planning, organising, implementing and controlling to show how managers bring everything together to create and sustain an organisation. Through the extensive use of examples, students are shown ways to investigate and present solutions to problems. *Uses a straightforward framework to describe and discuss what managers do. *Extensively illustrated with a wealth of examples taken from public, private, voluntary and international organisations.