| 000 | 00932cam a2200241 i 4500 | ||
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| 001 | vtls000114746 | ||
| 003 | VRT | ||
| 005 | 20250102223446.0 | ||
| 008 | 150414s2013 nyua b 001 0 eng | ||
| 020 | _a9780071809931 (alk. paper) | ||
| 039 | 9 |
_a201504161015 _baalzain _c201504161014 _daalzain _c201504151009 _dakushoob _y201504140938 _zakushoob |
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| 050 |
_aHF5415.5 _b.D175 2013 |
||
| 100 | 1 |
_aDasu, Sriram. _923911 |
|
| 245 | 1 | 0 |
_aThe customer service solution : _bmanaging emotions, trust, and control to win your customer's business / _cby Sriram Dasu and Richard Chase. |
| 260 |
_aNew York : _bMcGraw-Hill, _c2013 |
||
| 300 |
_axvi, 223 p.: _billustrations ; _c24 cm |
||
| 500 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aCustomer relations. _913163 |
|
| 650 | 0 |
_aCustomer services. _91415 |
|
| 650 | 0 |
_aService industries _x-- Management. _923912 |
|
| 700 | 1 |
_aChase, Richard B. _910880 |
|
| 942 |
_2lcc _n0 _cBK |
||
| 999 |
_c9824 _d9824 |
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