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| 008 | 120902s2011 nyu | 000 0 eng | ||
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_aHD30.3 _b.P653 2011 |
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_aPolsky, Lawrence. _920176 |
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_aPerfect phrases for conflict resolution : _bhundreds of ready-to-use phrases for encouraging a more productive and efficient work environment / _cLawrence Polsky and Antoine Gerschel. |
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_aNew York : _bMcGraw-Hill, _cc2011. |
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_a163 p. ; _c21 cm. |
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_aCommunication in management. _9700 |
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_aInterpersonal conflict. _91740 |
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_aConflict management. _91002 |
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_aGerschel, Antoine. _920177 |
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