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_221
100 1 _aChaffey, Dave,
_d1963-
_918617
245 1 0 _aE-Business and E-Commerce Management :
_bStrategy, Management, and Applications /
_cDave Chaffey.
246 3 _aEbusiness and ecommerce management
260 _aNew York :
_bFinancial Times/Prentice Hall,
_c2002.
263 _a0108
300 _ap. cm.
504 _aIncludes bibliographical references and index.
505 _aPart 1 IntroductionChapter 2 E-commerce fundamentalsChapter 3 E-business infrastructureChapter 4 E-environmentPart 2 Strategy and ApplicationsChapter 5 E-business strategyChapter 6 Supply chain managementChapter 7 E-procurementChapter 8 E-marketingChapter 9 Customer relationship management Part 3 ImplementationChapter 10 Change managementChapter 11 Analysis and designChapter 12 Implementation and maintenance.
520 _aE-business and E-commerce managementThis major text details how managers and students can apply new information and communications technologies to enhance the performance of their organisations. It takes an integrative approach drawing on new and existing perspectives and models from many disciplines including information systems, strategy, marketing, operations and human resources management.The book prompts the reader to evaluate critically the hype, opportunity and risks associated with e-business. The approach taken focuses on how existing businesses can achieve e-business while minimizing the risks, but it also asks how the new revenue and business models highlighted by dot-com companies can be applied.A unique active learning approach is used with activities and global case studies integrated with the text to illustrate concepts and challenge student thinking. Direct links to answers at the end of chapters and a dynamic Companion Web Site are provided. Margin definitions and diagrams are used throughout to explain concepts and technologies.
650 0 _aElectronic commerce.
_9804
650 0 _aBusiness enterprises
_xComputer networks.
_9806
942 _2lcc
_n0
_cBK
999 _c7239
_d7239