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_aPayne, Sheila. _91414 |
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_aDelivering customer service: _bHow to win a compatitive edge through managing customer relationship successfully / _cSheila Payne. |
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_aHong Kong: _bGrolier international , _cc 1997 |
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_a188p : _bill. ; _c24 cm. |
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_aGrolier Business Library _pGeneral Reference. _91405 |
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