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008 081122 | 000 0 eng d
020 _a0717297403
039 9 _a201402040100
_bVLOAD
_c200901191117
_dmalmash
_c200811220857
_dmalmash
_y200811220857
_zmalmash
050 _aHF5415.5
_bP29 1997
100 1 _aPayne, Sheila.
_91414
245 1 _aDelivering customer service:
_bHow to win a compatitive edge through managing customer relationship successfully /
_cSheila Payne.
250 _aDeluxe ed.
260 _aHong Kong:
_bGrolier international ,
_cc 1997
300 _a188p :
_bill. ;
_c24 cm.
440 _aGrolier Business Library
_pGeneral Reference.
_91405
650 0 _aCustomer services
_91415
942 _2lcc
_n0
_cREF
999 _c415
_d415