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008			081222r19861979nyua |b 001 0 eng d
010			_a86-006737
020			_a067162248X : _c$7.95
039		9	_a202301181100 _bshakra _c201402040116 _dVLOAD _c201002211031 _dmalmash _c200902020949 _dmusallam _y200812220907 _zmusallam
050	0	0	_aHM132 _b.B65 1986
100	1		_aBolton, Robert. _910840
245	1	0	_aPeople skills : _bhow to assert yourself, listen to others, and resolve conflicts / _cRobert Bolton.
250			_a1st Touchstone ed.
260			_aNew York : _bSimon & Schuster, _c1986.
300			_axv, 300 p. : _bill. ; _c21 cm.
500			_a"A Touchstone book."
500			_aOriginally published: Englewood Cliffs, N.J. : Prentice-Hall, c1979. (A Spectrum book)
504			_aIncludes bibliographical references (p. 280-295) and index.
520			_aA wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you.... People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these roadblocks damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations. People Skills will show you * How to get your needs met using simple assertion techniques * How body language often speaks louder than words * How to use silence as a valuable communication tool * How to de-escalate family disputes, lovers' quarrels, and other heated arguments Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.
650		0	_aInterpersonal relations. _910034
650		0	_aInterpersonal communication. _96442
942			_2lcc _n0 _cBK
999			_c3892 _d3892