000			01124nam a2200241 a 4500
001			vtls000001763
003			VRT
005			20250102222427.0
008			081109s1989 enkk | 000 0 eng d
020			_a0749403519
020			_a0749403527 (pbk.)
039		9	_a202301191219 _bshakra _c201402040059 _dVLOAD _c201003011209 _dmalmash _c200811301455 _dalawaid _y200811091330 _zmusallam
050			_aHF5415.5 _b.M167 1989
100	1		_aMartin, William B. _91210
245	1	0	_aManaging Quality Customer Service / _cWilliam B. Martin
260			_aLondon : _bKogan Page, _c1989
300			_a91 p. : _bforms ; _c23 cm
490	0		_aKogan Page better management skills
505			_aUnderstanding your customer; setting quality standards; building a winning team; checking up; proactive problem-solving.
520			_aProvides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving.
650		0	_aCustomer services _xManagement _91211
942			_2lcc _n0 _cBK
999			_c352 _d352