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| 008 | 170716s2012 enka 001 0 eng d | ||
| 020 | _a9781119950134 (pbk.) | ||
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_a201707171018 _baalzain _c201707161219 _dakushoob _y201707161219 _zakushoob |
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_aHD30.2 _b.F375 2012 |
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| 100 | 1 |
_aFarenden, Peter. _952629 |
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| 245 | 1 | 0 |
_aITIL for dummies / _cby Peter Farenden. |
| 260 |
_aChichester, West Sussex : _bJohn Wiley & Sons, Ltd., _cc2012. |
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| 300 |
_axvi, 370 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aITIL (Information technology management standard) _952630 |
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| 650 | 0 |
_aInformation technology _x-- Management. _915164 |
|
| 650 | 0 |
_aSupport services (Management) _952631 |
|
| 650 | 0 |
_aComputer technical support _x-- Standards. _952632 |
|
| 650 | 0 |
_aInformation technology _x-- Quality control. _952633 |
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| 942 |
_2lcc _n0 _cBK |
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