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| 008 | 150331s2013 mau b 001 0 eng | ||
| 010 | _a2013-023098 | ||
| 020 | _a9780273774952 (alk. paper) | ||
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_aHF5415.5 _b.P44 2013 |
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_aPeelen, Ed. _940728 |
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_aCustomer relationship management / _cEd Peelen and Rob Beltman. |
| 250 | _aSecond edition. | ||
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_aBoston : _bPearson, _c2013. |
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_aCustomer relations _xManagement. _928653 |
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_aBeltman, Rob. _940729 |
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