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050 _aHF5415
_b.K636 1999
100 1 _aKotler, Philip
_92887
245 1 _aPrinciples of Marketing /
_cPhilip Kotler, Gary Armstrong & others
250 _a2nd European ed.
260 _aLondon:
_bPrentice Hall Europe,
_cc1999.
300 _a1031 p.:
_billØ›
_c27cm.
505 _aPreface. Acknowledgements. About the Authors. Part I: Marketing and the Marketing Process. 1. Marketing in a Changing World: Satisfying Human Needs. 2. Marketing and Society: Social Responsibility and Ethics. 3. Strategic Marketing Planning. Part II: The Market Place. 4. The Marketing Environment. 5. The Global Market Place. 6. Marketing Information and Market Research. 7. Consumer Markets and Consumer Buyer Behaviour. 8. Business Markets and Business Buyer Behaviour. Part III: Core Marketing Strategy. 9. Market Segmentation and Targeting. 10. Positioning. 11. Relationship Marketing: Building Customer Satisfaction. 12. Creating Competitive Advantages. Part IV: Product. 13. New-Product Development, Product Life-Cycles and Portfolios. 14. Branding: Products, Brands and Service Support. 15. Service Marketing. Part V: Pricing. 16. The Price Drivers. 17. Pricing Strategy. Part VI: Promotion. 18. Communications and Promotion Strategy. 19. Mass Communications: Advertising, Sales Promotion and Public Relations. 20. Personal Selling and Sales Management. Part VII: Place. 21. Distribution Channels and Logistics Management. 22. Direct and Internet Marketing. Glossary. Subject Index. Company/Brand Index. Name Index
520 _aDescribing and analyzing the basic concepts and strategic role of marketing, this work draws illustrative cases and examples from Europe, North America and South East Asia
650 0 0 _aMarketing
_91271
700 1 _aGary Armstrong
_938697
700 1 _aJohn Saunders
_938698
700 1 _aVeronica Wong
_938699
942 _2lcc
_n0
_cBK
999 _c17354
_d17354