000			02596cam a2200325 a 4500
001			vtls000000149
003			VRT
005			20250102224153.0
008			080908s1997 enka |bf 001 0 eng
020			_a063120024X (pbk. : alk. paper)
039		9	_a201402040046 _bVLOAD _c201005181054 _dmalmash _c200809081159 _dstaff _y200809081158 _zstaff
050	0	0	_aHD62.15 _b.D349 1997
100	1		_aDale, B. G. _937062
245	1	0	_aManaging quality and human resources : _ba guide to continuous improvement / _cBarrie Dale, Cary Cooper, and Adrian Wilkinson.
246	1	4	_aManaging quality & human resources
250			_aFully rev. new ed.
260			_aOxford [England] ; _aMalden, Mass. : _bBlackwell, _c1997.
300			_axv, 272 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references and index.
505			_a1. Total Quality Management: An Introduction. 2. Approaches to Total Quality Management. 3. Managing Human Resources for Total Quality Management. 4. What Senior Management Need to Know about Quality Costing. 5. The Role of the Senior Management in Total Quality Management. 6. Total Quality Management: Some Common Failings of Senior Management. 7. Motivation, Change and Culture. 8. Involvement at Work. 9. The Japanese Approach to TQM. 10. Epilogue.
520			_aBased on the successful first edition of Total Quality and Human Resource Management this fully revised edition is refocused onto key new issues in continuous improvement. The text now incorporates the latest thinking and research on the behavioural issues in quality management as well as self-assessment, quality award models and sustaining total quality management. This text is both comprehensive and practical and is designed to give students and managers a thorough grounding in-* The key issues in continuous improvement* The role of management in the TQM process* The importance of teamwork for successful TQM.It is unique in integrating the work of specialists in quality management, human resources, industrial organisation and psychology to give both breadth and depth to the treatment of the subject. It will be an ideal resource for all students in Management and TQM as well as those on professional courses and practising managers.
650		0	_aTotal quality management. _91154
650		0	_aHuman capital. _97986
650		0	_aComparative management. _918127
650		0	_aTotal quality management _zUnited States. _910338
650		0	_aTotal quality management _zJapan. _937063
700	1		_aCooper, Cary L. _910471
700	1		_aWilkinson, Adrian, _937064
942			_2lcc _n0 _cBK
999			_c16447 _d16447