| 000 | 01127cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000001969 | ||
| 003 | VRT | ||
| 005 | 20250102223853.0 | ||
| 008 | 081115s1996 iau | 000 0 eng d | ||
| 010 | _a95-078189 | ||
| 020 | _a1884926479 | ||
| 039 | 9 |
_a201402040056 _bVLOAD _c201004061039 _dmalmash _c200811161454 _dvenkatrajand _y200811150845 _zmusallam |
|
| 050 | 0 | 0 |
_aHF5541.T4 _b.B37 1996 |
| 100 | 1 |
_aBarrett, Sherry L. _931613 |
|
| 245 | 1 | 0 |
_aKeep Them Calling! : _bSuperior Service on the Telephone / _cSherry L. Barrett. |
| 260 |
_aWest Des Moines, Iowa : _bAmerican Media Publishing, _cc1996. |
||
| 300 |
_a95 p. ; _c26 cm. |
||
| 440 | 0 |
_aAMI how-to series _91377 |
|
| 520 | _aThe telephone is sometimes the only link cus tomers have with an organisation. Barrett teaches employees polished phone delivery which will help to create trusting c ustomer relationships, whether telephone use is a big or sma ll part of their job. | ||
| 650 | 0 |
_aTelephone etiquette. _931614 |
|
| 650 | 0 |
_aTelephone in business. _931615 |
|
| 856 | 7 |
_3Table of contents _uhttp://lcweb.loc.gov/catdir/toc/95-78189.html |
|
| 942 |
_2lcc _n0 _cBK |
||
| 999 |
_c13615 _d13615 |
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