| 000 | 01529cam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | vtls000001826 | ||
| 003 | VRT | ||
| 005 | 20250102223852.0 | ||
| 008 | 081110s1997 nyua | 001 0 eng d | ||
| 010 | _a97-073148 | ||
| 020 | _a0028619536 (pbk.) | ||
| 039 | 9 |
_a201402040055 _bVLOAD _c201002281149 _dmalmash _c200811121216 _dvenkatrajand _c200811101144 _dmusallam _y200811101143 _zmusallam |
|
| 050 | 0 | 0 |
_aHF5415.5 _b.K37 1997 |
| 082 | 0 | 0 |
_a658.8/12 _221 |
| 100 | 1 |
_aKarr, Ron. _931590 |
|
| 245 | 1 | 4 |
_aThe Complete Idiot's Guide to Great Customer Service / _cby Ron Karr and Don Blohowiak. |
| 246 | 3 | 0 | _aComplete idiot's guide |
| 246 | 3 | 0 | _aGuide to great customer service |
| 246 | 3 | 0 | _aGreat customer service |
| 260 |
_aNew York, NY : _bAlpha Books, _cc1997. |
||
| 300 |
_axxvi, 326 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 520 | _aYou're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the Service Difference--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get: | ||
| 650 | 0 |
_aCustomer relations. _913163 |
|
| 650 | 0 |
_aCustomer services. _91415 |
|
| 942 |
_2lcc _n0 _cBK |
||
| 999 |
_c13601 _d13601 |
||