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008 081105s1998 gw a |b 001 0 eng
010 _a97-052033
020 _a3540639586 (hardcover : alk. paper)
039 9 _a201402040056
_bVLOAD
_c201005191113
_dmalmash
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_dvenkatrajand
_y200811050843
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050 0 0 _aHD62.15
_b.Z56 1998
082 0 0 _a658.5/62
_221
100 1 _aZink, Klaus J.,
_d1947-
_931550
245 1 0 _aTotal Quality Management as a holistic management concept :
_bthe European model for business excellence /
_cKlaus J. Zink.
260 _aBerlin ;
_aNew York :
_bSpringer-Verlag,
_cc1998.
300 _aix, 355 p. :
_bill. ;
_c24 cm.
500 _a"With 165 figures."
504 _aIncludes bibliographical references (p. [325]-346) and index.
505 _aFrom the Contents: Part I: Business Excellence through Total Quality; Part II: The European Model for Business Excellence; Part III: Selected Managerial Methods in Context of Total Quality.
520 _aIn this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.
650 0 _aTotal quality management.
_91154
942 _2lcc
_n0
_cBK
999 _c13573
_d13573