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039		9	_a201402040050 _bVLOAD _c201002221151 _dmalmash _c200810260841 _dvenkatrajand _c200810181035 _dmusallam _y200810181033 _zmusallam
050			_aHD30.17 _b.K47 1997
100	1		_aKermally, Sultan. _931364
245	1	0	_aManagement ideas --in brief / _cSultan Kermally.
260			_aOxford : _bButterworth-Heinemann, _c1997.
300			_a238 p. ; _c24 cm.
490	1		_a--In brief
500			_aAt head of cover: The Institute of Management Foundation.
505			_aIntroduction; Prologue - memo from the chief executive officers to all employees; Snapshots of competitive environment; Total quality management; Benchmarking; Delivering service excellence; Business process re-engineering; Performance measurement; Empowerment; The horizontal organization; The learning organization; Teaming for business success; The knowledge era: computers and communications systems; Epilogue: memo from all employees to the chief executive officers; Index.
520			_aManagement Ideas is a unique guide to the dominant theories influencing management practice in the late 20th century. Kermally explains how some organizations have taken these ideas on board and incorporated them in their strategies in order to survive in today's intensively competitive climate. Management Ideas looks at: Total quality management; Benchmarking; Customer service; Business process re-engineering; Performance measurement; Empowerment; and learning and knowledge-focused organizations. The ...in brief books provide a critical 'snapshot' of the major management fashions and fads influencing business strategy. They cut through the consultants' jargon and steer a practical, common sense course through the theory and hype. They provide managers with a balanced view based on evidence rather than missionary zeal, so that they can be better informed. Sultan Kermally is the senior Vice President and the Director of the Economist Conferences. Formerly he was a Senior Group Director at Management Centre Europe, Brussels. He designs conferences on leading edge management issues such as Benchmarking, Empowerment, Process Re-engineering. He is also a part-time lecturer at Durham University Business School. An expanded hardback edition of this book, Total Management Thinking, is also available. Critical overview of management thinking is accessible. With down-to-earth approach, it features first-hand views from managers at the chalkface.
650		0	_aManagement. _947
710	2		_aInstitute of Management (Great Britain) _9727
830		0	_aIn brief (Oxford, England) _931365
942			_2lcc _n0 _cBK
999			_c13467 _d13467