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	1.	Image from Google Jackets	Delivering customer service: How to win a compatitive edge through managing customer relationship successfully / Sheila Payne. by Payne, Sheila Series: Grolier Business Library. General Reference. Edition: Deluxe ed. Material type: Text; Literary form: Not fiction Publication details: Hong Kong: Grolier international , c 1997 Availability: Items available for reference: Library: Not for loan (1)Call number: HF5415.5 P29 1997. Save to lists Add to cart (remove)
	2.	Image from Google Jackets	Managing Credit: How to master the basic skills of credit control / Roy Hedges. by Hedges, Roy Series: Grolier Business Library. General Reference Edition: Deluxe ed. Material type: Text; Literary form: Not fiction Publication details: Hong Kong: Grolier international, c 1997 Availability: Items available for reference: Library: Not for loan (1)Call number: HG3751 .H33 1997. Save to lists Add to cart (remove)
	3.	Image from Google Jackets	Preparing a Business Plan: How to lay the right foundations for business success / Matthew Record. by Record, Matthew Series: Grolier Business Library. General Reference. Edition: Deluxe ed. Material type: Text; Literary form: Not fiction Publication details: Hong Kong: Grolier international , c 1997 Availability: Items available for reference: Library: Not for loan (1)Call number: HD30.28 .R32 1997. Save to lists Add to cart (remove)
	4.	Image from Google Jackets	Conducting Effective Negotiations: How to get the Deal you want / Patrick Forsyth. by Forsyth, Patrick Series: Grolier Business Library. General Reference. Edition: Deluxe ed. Material type: Text; Literary form: Not fiction Publication details: Hong Kong : Grolier international , c 1997 Availability: Items available for reference: Library: Not for loan (1)Call number: HD58.6 .F676 1997. Save to lists Add to cart (remove)

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