Includes bibliographical references and index.

The management process: the management functions; decision making; human resource management; labour-management relations. Business communication: what is communication? the communication process; communication effectiveness; internal communication; external communication. Organisational competitiveness: motivation of employees; quest for innovation; management of change; cost minimisation. dealing with external parties: customer relations; public relations. Self-management: managing stress; wise use of time ; minding one's health. Rethinking western management: Japanese versus western management; source of differences; implication of the differences. Appendix: cultural risk in cross-border business.

This work is a discourse on the requisite knowledge, skills, and drive which prospective and practising managers need to possess if they are able to discharge the duties of a managerial job in an effective manner, as well as contribute positively to the long-term success and survival of their organizations. It includes a survey of fundamental concepts in management, provides a glossary of business and management terms used in the book, and covers a broad spectrum of the do's and don'ts and the nuts and bolts in the management of organizations and their resources