"International edition"--T.p. verso.

"Bibliography:" p. 706-712.

Includes bibliographical references and indexes.

Part 1 Some historical points: the meaning of quality; the guild system and the factory system; the beginnings of scientific management; two major contributors to the science of quality assurance; quality assurance science and World War II; Japan's return as a world class industrial power; three phases of evolution in Japanese management; 1980-1990 - the United States awakens; to give it a name; US awards for quality and productivity improvement; quality system standards and standardization; the Baldridge criteria and ISO9000 requirements; an apology to those not mentioned. Part 2 The US quality management movement of the 1980s: the quality cultural revolution; W. Edwards Deming's 14 points; some of the management contributions of J.M. Juran; names used to describe the quality management movement; total means total; a definition of total quality management; the core elements; putting the pieces together. Part 3 Some basic tools: structured quality problem analysis; the seven basic tools of statistical process control (SPC); process flow charts; cause and effect (CE) diagram. (Part contents).

A textbook designed for statistical quality control courses taught in departments of industrial engineering, operations research and statistics. The book incorporates key organizational changes in order to reflect recent trends in the field.

System requirements for accompanying computer disc: IBM or compatible PC.