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1.
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Customer service training 101 / Renee Evenson. by
Edition: 2nd ed.
Material type: Text Text; Literary form: Not fiction
Publication details: New York : American Management Association, c2011
Availability: Items available for loan: Library (1)Call number: HF5415.5 .E89 2011.

2.
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The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New York : McGraw-Hill, 2013
Availability: Items available for loan: Library (1)Call number: HF5415.5 .D175 2013.

3.
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The New Marketing Conversation : Creating and Strengthening Relationships Between Buyers and Sellers / Donna Baier Stein, Alexandra MacAaron. by
Material type: Text Text; Literary form: Not fiction
Publication details: Mason, Ohio : Thomson, c2005
Availability: Items available for loan: Library (1)Call number: HF5415.5 .S736 2005.

4.
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The Complete Idiot's Guide to Great Customer Service / by Ron Karr and Don Blohowiak. by
Material type: Text Text; Literary form: Not fiction
Publication details: New York, NY : Alpha Books, c1997
Other title:
  • Complete idiot's guide
  • Guide to great customer service
  • Great customer service
Availability: Items available for loan: Library (1)Call number: HF5415.5 .K37 1997.

5.
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Customer satisfaction towards hotel service quality : Customer satisfaction in hotel service / Tadesse Kabtamu by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: Germany: LAP LAMBERT Academic Publishing , 2013
Availability: Items available for loan: Library (1)Call number: HF5415.5 .K38 2013.

6.
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Customer relationship management (CRM)for medium and small enterprises: how to find themright solution for effectively connecting with your customers / Antonio Specchia by
Material type: Text Text; Literary form: Not fiction
Publisher: New York : Routledge, 2022
Availability: Items available for loan: Library (1)Call number: HF5415.5 .S64 2022.

7.
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Customer Intimacy : Pick Your Partners, Shape Your Culture, Win Together / Fred Wiersema. by
Material type: Text Text; Literary form: Not fiction
Availability: Items available for loan: Library (4)Call number: HF5415.5 .W57 1996, ...

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