Includes index.

The traditional office needs office automation; Management's role in office automation projects; The pattern of technological development and its importance to office automation; Measuring the payback; Information and the office as viewed by DP and WP staff; Understanding the office; Technology in support of knowledge workers; Technologies in the office; Training - the purpose and objective; Top management and office automation systems; Methods of developing office information systems; A successful system needs a study; Office automation for management; Office automation as a support function; The future of office automation; Office automation - a threat or an opportunity?.

This book sets out, in detail, how to ensure the successful implementation of office automation, with all the benefits it can bring to an organisation. Case histories of successes and failures are explained so that readers can profit from the costly experience of others.