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	1.	Image from Google Jackets	The customer service solution : managing emotions, trust, and control to win your customer's business / by Sriram Dasu and Richard Chase. by Dasu, Sriram Chase, Richard B Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2013 Availability: Items available for loan: Library (1)Call number: HF5415.5 .D175 2013. Place hold Save to lists Add to cart (remove)
	2.	Image from Google Jackets	Services marketing and management / Audrey Gilmore. by Gilmore, Audrey Material type: Text; Literary form: Not fiction Publication details: London : Sage Publications, 2003 Availability: Items available for loan: Library (10)Call number: HD9980.5 .G55 2003, ... Place hold Save to lists Add to cart (remove)

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