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	1.	Image from Google Jackets	Delivering customer service: How to win a compatitive edge through managing customer relationship successfully / Sheila Payne. by Payne, Sheila Series: Grolier Business Library. General Reference. Edition: Deluxe ed. Material type: Text; Literary form: Not fiction Publication details: Hong Kong: Grolier international , c 1997 Availability: Items available for reference: Library: Not for loan (1)Call number: HF5415.5 P29 1997. Save to lists Add to cart (remove)
	2.	Image from Google Jackets	Delivering Customer Service : A Practical Guide to Managing Successful Customer Relationships / Sheila Payne. by Payne, Sheila Edition: 2nd ed. Material type: Text; Literary form: Not fiction Publication details: Oxford : How To Books, 1999 Availability: Items available for loan: Library (1)Call number: HF5415.5 1999. Place hold Save to lists Add to cart (remove)

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