Dasu, Sriram. <br/><br/>
The customer service solution :  managing emotions, trust, and control to win your customer's business / 
by Sriram Dasu and Richard Chase. 
 - New York :  McGraw-Hill,  2013 
 - xvi, 223 p.:  illustrations ;  24 cm 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780071809931 (alk. paper) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services.<br/>Service industries---- Management.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .D175 2013