TY  - BOOK
AU  - Betz,Charles T.
TI  - Architecture and patterns for IT service management, resource planning, and governance: making shoes for the cobbler's children 
SN  - 9780123705938
AV  - T58.5 .B47  2007
PY  - 2007///
CY  - Amsterdam
PB  - Elsevier/Morgan Kaufmann
KW  - Information technology
KW  - -- Management
KW  - Computer network architectures
N1  - Includes bibliographical references (p. 397-406) and index
ER  -