Betz, Charles T. <br/><br/>
Architecture and patterns for IT service management, resource planning, and governance:  making shoes for the cobbler's children / 
Charles T. Betz. 
 - Amsterdam :  Elsevier/Morgan Kaufmann,  c2007. 
 - xxix, 417 p. :  ill.;  24 cm. 
<br/><br/> Includes bibliographical references (p. 397-406) and index. 
<br/><br/><label>ISBN: </label>9780123705938 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology.<br/>Information technology---- Management.<br/>Computer network architectures.
<br/><br/><label>LC Class. No.: </label>T58.5  / .B47  2007