Get To Know your Customer:  Providing Personalized Customer Service / 

 - Menlo Park, CA:  Crisp Publications,  1999 
 - 68 p.:  ill.;  28 cm. 
<br/><br/><label>ISBN: </label>156052538x 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Service.
<br/><br/><label>LC Class. No.: </label>HF5415.32  / .W663 1999