TY  - BOOK
AU  - Polsky,Lawrence
AU  - Gerschel,Antoine
TI  - Perfect phrases for conflict resolution: hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment 
SN  - 9780071756167
AV  - HD30.3 .P653 2011
PY  - 2011///
CY  - New York
PB  - McGraw-Hill
KW  - Communication in management
KW  - Interpersonal conflict
KW  - Conflict management
ER  -