Polsky, Lawrence. <br/><br/>
Perfect phrases for conflict resolution :  hundreds of ready-to-use phrases for encouraging a more productive and efficient work environment / 
Lawrence Polsky and Antoine Gerschel. 
 - New York :  McGraw-Hill,  c2011. 
 - 163 p. ;  21 cm. 
<br/><br/><label>ISBN: </label>9780071756167 0071756167 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in management.<br/>Interpersonal conflict.<br/>Conflict management.
<br/><br/><label>LC Class. No.: </label>HD30.3  / .P653 2011