TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,stanley
TI  - quality management for organizational excellence: introduction to to total quality  
SN  - 9781292022338
AV  - HD62.15.G64 2014 
PY  - 2014///
CY  - Harlow, England
PB  - Pearson
KW  - Total quality management
ER  -