TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence: management, organization, and strategy 
SN  - 9781133955924
AV  - HD62.15 .E95   2014
PY  - 2014///
CY  - Australia
PB  - South-Western Cengage Learning
KW  - Total quality management
N1  - Includes index
ER  -