Evans, James R. <br/><br/>
Quality and performance excellence:  management, organization, and strategy / 
James R. Evans 
 - 7th ed. 
 - Australia :  South-Western Cengage Learning ,  2014. 
 - xv,479 p. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781133955924 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15  / .E95   2014