Chang, Richard Y. Ten tools for quality : a practical guide to achieve quality results / Richard Y. Chang. - 1st ed. - West Des Moines, Iowa : American Media Pub., c1994. - 115 p. : ill. ; 25 cm. - AMI one hour series . ISBN: 188492624X LCCN: 94-070860 Subjects--Topical Terms: Quality control. LC Class. No.: TS156 / .C4254 1994 Dewey Class. No.: 658.5/62