TY  - BOOK
AU  - Payne,Sheila
TI  - Delivering customer service: How to win a compatitive edge through managing customer relationship successfully 
SN  - 0717297403
AV  - HF5415.5 P29 1997
PY  - 1997///
CY  - Hong Kong
PB  - Grolier international
KW  - Customer services
ER  -