Payne, Sheila. <br/><br/>
Delivering customer service:  How to win a compatitive edge through managing customer relationship successfully / 
Sheila Payne. 
 - Deluxe ed. 
 - Hong Kong:  Grolier international ,  c 1997 
 - 188p :  ill. ;  24 cm. 
 - Grolier Business Library  General Reference. .
<br/><br/><label>ISBN: </label>0717297403 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>LC Class. No.: </label>HF5415.5  / P29 1997