TY  - BOOK
AU  - Martin,William B.
TI  - Managing Quality Customer Service
T2  - Kogan Page better management skills
SN  - 0749403519
AV  - HF5415.5 .M167 1989
PY  - 1989///
CY  - London
PB  - Kogan Page
KW  - Customer services
KW  - Management
N1  - Understanding your customer; setting quality standards; building a winning team; checking up; proactive problem-solving
N2  - Provides an outline of the actions managers need to take in order to deliver quality customer service. The author examines each stage of customer service management including recruitment, training, team building and proactive problem-solving
ER  -